Privacy Policy

1. Information We Collect

We collect the following types of information when you use MyJanji:

• Personal Information: Name, email address, phone number, and profile details you provide when creating an account.
• Business Data: Business name, services, staff details, client lists, appointment records, and booking configurations.
• Payment Information: Billing details processed through our payment providers. We do not store full credit card numbers on our servers.
• Usage Data: Browser type, IP address, pages visited, and interactions with our platform to improve our service.
• Communications: Messages you send through our contact form or support channels.

2. How We Use Your Information

• To provide, maintain, and improve our appointment management platform.
• To send appointment reminders and notifications via WhatsApp and email.
• To process payments and manage subscriptions.
• To respond to your inquiries, support requests, and feedback.
• To generate anonymised analytics and business insights.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with legal obligations and enforce our Terms of Service.

3. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database platform with enterprise-grade security. All data is encrypted both in transit (TLS/SSL) and at rest.

We implement industry-standard security measures including access controls, regular security audits, and secure authentication protocols. While no system is completely immune to security risks, we take reasonable precautions to protect your information.

4. Third-Party Services

We use the following third-party services to operate our platform:

• Stripe: For international payment processing and subscription billing.
• Toyyibpay: For Malaysian FPX and DuitNow payment processing.
• Fonnte: For sending WhatsApp appointment reminders and notifications.
• Anthropic (Claude AI): For AI-powered features such as translation services. Data sent to AI services is not used to train models.

Each third-party service operates under its own privacy policy. We only share the minimum data necessary for each service to function.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information through your account settings.
• Deletion: You can request that we delete your account and associated data. Some data may be retained for legal compliance.
• Export: You can export your business data (clients, appointments, services) at any time from within the platform.
• Objection: You can opt out of non-essential communications at any time.

6. Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party tracking or advertising cookies. Analytics, if used, rely on anonymised, aggregate data only.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records).

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Continued use of MyJanji after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us: